“ ” My Experience At Pohanka Volkswagen Was Nothing But Amazing. My Sales Personal, Demarco, Was Very Patient, Very Kind, Very Professional, And Very Honest About Every Step In The Process. I Finally Bought My Dream Truck And Can’t Be Happier. The Financial Manager, Olu, Was Also Very Kind And...

“ ” I was pleased with Andrea's professionalism and knowledge about the issues with my vehicle. She constantly kept me updated.

“ ” It was very pleasant and manger took care of my needs as well as the service Jak.

“ ” I walked in for an oil change and was very pleased to be out of there in less than 2hrs. Everyone was nice and professional! This will be my new go to spot

“ ” Excellent services and great customer service.

“ ” The service is fantastic quick and easy. You’re in and out in no time. Keep -up the great work

“ ” Great customer service and very polite. All the staff was helpful and attentive. My service representative Andrea was amazing! Thank you

“ ” These folks were very efficient. personable and treated my wife and I professionally, respectfully and gave us a great price to boot! I know because I REALLY shopped. My sales person, Victoria Huges was spectacular. Knew the vehicle inside and and patiently walk the wife and thru the considerable...

“ ” Always remember Pohanka VW does their best to offer you great customer service!In the end any mistakes I experience is because as humans we shall always make errors.Haven said that, my rating remains 10/10 for every service you give me. Thank you and wish you greatness as you continue to serve our...

“ ” Everyone was very friendly the sales person was very detailed answered all my questions the process was very fast

“ ” David was an exceptional sales representative. I needed to conduct my business via phone and text due to distance and exactly what I requested, he was able to provide. Easy process. Kind individual. And courteous all around business.

“ ” Very positive experience and excellent customer service! We have purchased several vehicles at Pohanka VW and Honda and are always pleased from sale to continued service. Will continue to purchase vehicles at Pohanka.

“ ” They always let you know when your ready to go prices are average staff is knowledgeable

“ ” From thevmoment I arrived ,to the moment I left,I was very well taken care. Andrea made me feel as if I was their one and only customer.I will definitely be returning.Many thanks!

“ ” Pohanka’s Service Dept. gives excellent service. Pohanka has serviced my car for the last 9 years and I would recommend them to anyone. At my last visit the staff diagnosed my car’s problem quickly and repaired it quickly. I also appreciate that Pohanka offers pickup from the metro station...

“ ” This was my first time having service done on a vehicle by a dealership. They were good at keeping me updated on the process of my car. I loved the initiative they make with sending you photos and/or videos of what they have inspected. Great first time experience. It definitely made me feel like I...

“ ” Very friendly timely and professional!

“ ” My experience with Pohanka Volkswagen is rated A+++They are highly recommended!---The service manager listened.She was efficient, knowledable, polite, professional.----The service was completed quickly, and done right the 1st time.The cost was fair.---Pohanka Volkswagen is in a great easy access...

“ ” Scheduled an appt for an oil change. Quick service and professional staff.

“ ” I’ve been going to this location for about 2-3 years now since I brought my first VW. I love the environment at this location it’s very peaceful the employees are very respectful and friendly and the service department is amazing my favorite guy to go to is Zack he is every helpful and...

“ ” Great experience at PW, service was quick and professional. He kept me informed throughout. Work completed on time. Will return!

“ ” The people there are amazing great energy very very helpful and they take the time with you. you don’t feel rushed

“ ” I was told by my salesman I could take my car to be serviced on a Saturday and when I got there at 8 in the morning I was told something different. Thank goodness for me I had to get my tags also. By the time my tags were out on and my car sent through the wash the gentleman came and told me his...

“ ” Bought both my brand new vehicles from here. I love Volkswagen.

“ ” Being VW owner for the past 30 yrs in the DMV area, my recent service at Pohanka Capitol Heights was OUTSTANDING from beginning to end! Facility was clean & very accommodating (tv, charging station, clean restrooms, complimentary hot drinks, vending machines). The Showroom was clean & staff...

“ ” Everyone throughout the entire dealership was extremely friendly. As each member of the dealership walked by, they each checked on me and asked if there was anything I needed. I was kept informed of the progress on my vehicle and sent home with my vehicle as soon as the service was completed. I...

“ ” Andrea at the service center took good care of me and made my vehicle maintenance sooooo smooth. She helped me fit my repairs into my busy work schedule and made everything easy with virtual payment and giving me options to pick up and drop off before hours. Very happy it would have been 4.8 stars...

“ ” Good customer service at this location.

“ ” Been couple of time visiting here with the same problem but mostly is they needed to have a loaner for me so I could leave my car to be fixed . Final loaner came through and they fixed my car and eve is running perfectly and Andrea she has always be helpful and good customer service . Generally...

“ ” Quick, easy, and everyone is FRIENDLY❤️

“ ” I usually take my Cross Sport to Pohanka VW in Capitol Heights MD. The customer service there isn't the best and they always try to price gouge you. I had an issue with me ACC lane assist and I called them and they told me it would be an all day job. I already knew what was wrong with it because I...

“ ” This is by far the most bizarre case I have ever encountered in my life.I see a promotion on television advertising the Volkswagen Taos for 0% Interest for 60 months for well qualified buyers good through July 1st 2024.I go into the Pohanka dealership located at 1720 Ritchie Station Ct. on June...